The Bench Mark B&B is registered with the Information Commissioner’s Office (ICO) and gathers only enough information for the running of the business. We do not keep any information stored on a computer, only as a paper record: the guest’s name and contact number, and occasionally address, are noted in a desk diary at the time of taking the booking, along with the relevant room charge. This is so that guests may be contacted about their booking should the need arise. The diary, along with any invoices, forms part of the Bench Mark’s financial records and as such are kept for the statutory period of seven years, after which records are securely disposed of. At no point do we pass on information to third parties.
If a guest makes a booking using the online booking system (run by Freetobook.com – who are themselves registered with the ICO) their information – name, address, telephone and email – is collected by Freetobook and passed on to the Bench Mark by email, again so that we may contact them – usually just a confirmation email. Any card payment information is processed either by a company called Stripe or, less often, by Izettle. At no point does The Bench Mark have access such information.
Paper records are kept at the Bench Mark under standard home security. Emails are accessed over the web, through Google or Thunderbird and whilst our computers have the usual firewalls, we cannot guarantee them safe from a concerted web attack.
On top of all this, there is an outmoded bit of Government red tape called the Immigration (Hotel Records) Order 1972 (as amended) that requires all serviced accommodation premises (hotels and B&Bs) to keep a record of the full names and nationalities of all guests over the age of 16 . This is collected separately on a registration card that is kept for a statutory minimum period of one year, in case the local police should decide to inspect it, after which it is shredded.
Any specific concerns regarding data security should be addressed to the proprietor, Adam Watson, at the contact address on this website.